Most pieces are made by hand in our Rotterdam studio. Small variations in colour, shape and finish are part of their character.

In-stock items are usually dispatched within 3 working days.

We aim to send your order as soon as possible. Made-to-order pieces can take up to four weeks to dispatch. If we’re making your piece for you, we’ll send you a little update when it goes into the kiln.

After dispatch, delivery within the Netherlands usually takes around 2 working days. For other destinations, contact us for availability and an estimate.

Need your order by a specific date? Email info@meaningfulmatter.nl before ordering and we’ll see what’s possible.

Usually, yes. We produce in small batches to avoid waste, so sold-out pieces can often be made to order. Smaller pieces may fit into an upcoming kiln firing sooner; larger pieces, such as lamps, need more planning.

Made-to-order pieces can take up to four weeks to dispatch. If a piece is marked as sold out, email info@meaningfulmatter.nl and we’ll let you know what’s possible before you order.

Yes. You can enter a separate delivery address during checkout. We won’t include an invoice in the parcel.

First, check your spam or junk folder. If the confirmation isn’t there, email us with your name and order details. We’ll check whether your order was received.

Yes. We can wrap your order as a gift and add a handwritten message. Add your message in the order notes in your cart or email us before placing your order.

For standard, non-personalised online purchases, you can let us know that you wish to return your order within 14 days of delivery. After notifying us, you have another 14 days to send the item back.

1. Email us with your order number and the items you would like to return.
2. Follow our return instructions. Contact us if you have not received them.
3. Pack the items carefully. Please use the original packaging where possible. For lamps, protect the fitting inside the lamp before wrapping the outside and placing it in a sturdy box.
4. Send the parcel with sufficient postage to the address in our return instructions.

You are responsible for the direct return shipping costs, provided these were communicated before purchase. We refund the purchase amount and standard outbound delivery costs within 14 days after you notify us. We may wait until we have received the item or proof that it has been sent back.

Pieces made to your own specifications or clearly personalised pieces are excluded from the cooling-off period. Standard pieces retain this right, even when made after ordering. This does not affect your rights if an item is faulty or not as agreed.

Email us as soon as you notice the damage and include:

• your order number;
• a short description of the damage;
• clear photos of the item and the packaging.

Please keep the item and packaging until we have reviewed the photos. We’ll get back to you as quickly as possible with a solution.

Yes. We regularly adapt designs for clients. Options depend on the product, quantity and timeline. Some products, including Lamps & Sockets, are customised only for project orders.

Tell us what you have in mind, and we’ll let you know what’s possible.

Absolutely. We collaborate with architects, interior designers, restaurants, hotels, retailers and other creative businesses on wholesale and site-specific projects.

Contact us for pricing, lead times and terms, or visit our B2B page.

Meaningful Matter BV
Schiemond 20–22 (Building K24)
3024 EE Rotterdam
The Netherlands

Email: info@meaningfulmatter.nl
Phone: +31 10 3216962
CoC: 92355323
VAT: NL866019881B01
IBAN: NL08 ABNA 0129 5458 56
BIC: ABNANL2A

Meaningful Matter uses the Sales and Delivery Conditions for Products of the Association of Dutch Designers (BNO). These conditions apply to purchases, payments, delivery, returns, warranties and liability.

Our English conditions are a translation of the Dutch BNO conditions. If there is any difference between the two versions, the Dutch BNO text prevails.

Download the Terms & Conditions (PDF)
Read more about the BNO conditions